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What is the difference between you operating as a food truck and

when you are booked for an event?

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We are available to show up as a mobile food truck or vendor for events, where our customers are charged individually for their ice cream. We can also be booked for a flat fee to cater for large events such as weddings or reunions by the host. See booking page for pricing. If you are interested in adding us as a vendor for your event, please email us at connect@thecreamerycourier.com

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Will you travel to my location?

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Yes! Travel within 30 miles of Durand, WI is included in our package price.

After 30 miles we charge an extra $3 per mile. If an area is too far for us to travel to (generally over an hour away) or we are booked, we have some great alternative recommendations for you, so feel free to ask!

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How far in advance do we need to book?

 

The earlier the better! We typically fill our calendar in the early part of the year for the coming season. 

 

What is your payment/cancellation/refund policy?

 

We require a $150 non-refundable retainer due upon signature of the booking agreement to reserve your date. The remaining balance is due 30 days prior to your event. Client agrees that the retainer fee compensates us for committing to provide the services on your date and turning down other potential projects/clients. If your event is postponed due to weather or other unforeseen circumstances, we will work with you to accommodate your rescheduled event dependent upon availability. 

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Are you available for charity or fund-raiser events?

 

We are interested! Please contact us with details.

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Can we decorate the trailer for my event?

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You can install anything on the trailer as long as it doesn't permanently alter or damage it AND is discussed with us prior to the event.

We do suggest ordering through your florist or décor coordinator as they are more experienced in ordering and installing. 

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How long will you serve at an event?

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We will be onsite for approximately 3 hours, with 2 hours of serving 

dependent on the size of the event and our client’s needs.

After 3 hours, it is an additional $150 per hour.

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What if not everyone wants ice cream at my event?

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In our experience, when ice cream is readily available and freely offered to guests, they DO want it. Often more than once. Especially when it's as good as ours is!  For an all you can eat experience, add 25% to your total.

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How large of an event can you accommodate with the Courier?

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We can accommodate groups of many sizes, from a small tight group of friends to a 300+ wedding reception.

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What size of an event can you accommodate with the Cart?

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The Creamery Cart can hold up to 120 - 2 scoop servings and is best suited for small events.

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Are you permitted to serve at my venue?

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The majority of venues allow businesses like The Creamery Courier.

We do ask you to check with your venue prior to securing your date

to confirm that there are no stipulations. If we are on their preferred vendor list, no need to check with them as we serve there frequently.

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Do your products have food allergens?

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We serve Chocolate Shoppe Ice Cream which has a vast and varied menu.

While we always stock a few timeless favorites, the selection of ice cream can change in our dipping cabinet. We do try to have vegan, egg and nut free flavors as well as gluten free flavors available at all times, keeping our scoops cleaned and sanitized to accommodate allergies.  We cannot guarantee no chance of cross contamination, but by ice cream, we sure do our best! Gluten free cones are available upon request. Our ice cream is certified Kosher.

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How many flavors can you offer with catering?

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We typically serve up to 8 flavors at events, with a rotation of the best selling/award winning flavors. If you want to select all 8 flavors, this is possible for an additional fee of $600 and we provide a menu of customer favorites for you to choose from. If you choose to do this, we respectfully ask that flavors are decided at least 30 days in advance to ensure the flavors you want are available.

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Do I have to get any permits?

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No, we have all permits/certifications needed!

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Are you insured?

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Yes, we carry General Liability insurance to cover us at each event we are booked for. If your event space requires a COI, we are happy to provide one for your event.

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What type of payments do you take?

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We are able to process credit card payments from all major credit cards, Venmo, Apple Pay, Samsung Pay, and Afterpay.

We also accept cash or certified check.

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How much space does The Courier require? 

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The Courier requires a flat ground and clear access for setup, service and breakdown. A space of about 10 feet wide x 14 feet long x 10 feet high plus more space for your guests to gather as needed during the event. We require enough space to pull it in and out with a full-size truck, so the more space the better. Our serving window is located on the passenger side of the trailer.

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The Creamery Cart is about 4' long, by 3' high and has a patio umbrella attached which is about 8' high. It can be used indoors as well as outside.

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What about inclement weather?

 

Our ice cream tastes great in both rain or shine! However in the event of severe weather we will reschedule for the safety of all involved.

Our trailer is small enough it can fit inside most spaces if that is an option.

 

The Creamery Courier generally operates from mid  May to early October for outdoor events.

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Is electricity needed? 

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Yes! If we are able to plug in, that would be ideal and requires a 20 amp outlet within 100 feet. We bring all the needed extension cords. The Courier was designed to be fully self sustainable however, and we have a quiet generator 60.5 dB(A) to power our dipping cabinet and coolers for an additional fee. 

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Can I rent the trailer and serve ice cream myself?

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No, unfortunately at this time we cannot offer this service. However, we offer both The Creamery Cart and the "Lug A Tub Experience" which can cater to small groups. See booking page for more details.

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We’ve tried to answer as many of the common questions we receive as possible.

If you still have more, please contact us!