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Frequently Asked Questions

You've got questions, we've got answers.

Will you travel to my location?

Yes! Travel within 30 miles of Durand, WI is included in our package price.

After 30 miles we charge an extra $2 per mile. If an area is too far for us to travel to or we are booked, we have some great alternative recommendations for you, so feel free to ask!

How far in advance do we need to book?

 

The earlier the better!

Larger events and weddings are usually booked around a year in advance. 

 

What is your payment/cancellation/refund policy?

 

We require a 50% non-refundable retainer due upon signature of the booking agreement to reserve your date. The remaining balance is due 30 days prior to your event. If cancellations are made less than 30 days prior to your event date you will not be refunded and the remaining balance is still due. Client agrees that the retainer fee compensates us for committing to provide the services on your date and turning down other potential projects/clients. If your event is postponed due to weather or other unforeseen circumstances, we will work with you to accommodate your rescheduled event dependent upon availability. 

Are you available for charity events?

 

We are interested! Please contact us with details.

Can we decorate the trailer for my event?

You can install anything on the trailer as long as it doesn't permanently alter or damage it AND is previously discussed prior to the event.

We do suggest ordering through your florist or décor coordinator as they are more experienced in ordering and installing! In addition, we are continually adding appropriate pieces to accommodate our guests and their needs throughout the year. Please contact us if you would like to add some special touches for your event.

How long will you serve at an event?

We arrive a minimum of 1 hour prior to serving and will serve for up to 3 hours, depending on our client’s needs.

How large of an event can you accommodate?

We can accommodate groups of many sizes, from a small tight group of friends to a 300+ wedding reception.

Are you permitted to serve at my venue?

The majority of venues allow businesses like The Creamery Courier.

We do ask you to check with your venue prior to securing your date

to confirm that there are no stipulations.

Do your products have food allergens?

 

We serve Chocolate Shoppe Ice Cream which has a vast and varied menu.

While we always stock a few timeless favorites, the selection of ice cream can change in our dipping cabinet. We do try to have vegan, egg and nut free flavors as well as gluten free flavors available at all times, keeping our scoops cleaned and sanitized to accommodate allergies.  We cannot guarantee no chance of cross contamination, but by ice cream, we sure do our best! Ice Cream by the pint can be purchased. Gluten free cones are available upon request. Our ice cream is certified Kosher.

How many flavors can you offer with catering?

We typically serve up to 8 flavors at events. We provide a menu of customer favorites for you to choose from. We respectfully ask that flavors are decided at least 30 days in advance to ensure the flavors you want are available.

Do I have to get any permits?

No, we have all permits/certifications needed!

Are you insured?

Yes, we carry General Liability insurance to cover us at each event we are booked for. If your event space requires a COI, we are happy to provide one for your event.

What type of payments do you take?

We are able to process credit card payments from all major credit cards.

We also accept cash or certified check.

How much space does The Courier require? 

The Courier requires a flat ground and clear access for setup, service and breakdown. A space of about 10 feet wide x 14 feet long x 10 feet high plus more space for your guests to gather as needed during the event. We require enough space to pull it in and out with a full-size truck, so the more space the better. Our serving window is located on the passenger side of the trailer.

What about inclement weather?

 

Our ice cream tastes great in both rain or shine! However in the event of severe weather we will reschedule for the safety of all involved.

 

The Creamery Courier generally operates from late May to late October for outdoor events.

 

Our trailer is small enough it can fit inside most spaces if that is an option but we do offer a small pop up canopy as well for an additional fee.

Is electricity needed? 

Yes! If we are able to plug in, that would be ideal and requires a 30 amp (220V) RV outlet within 100 feet. We bring all the needed extension cords. The Courier was designed to be fully self sustainable however, and we have a quiet generator 60.5 dB(A) to power our dipping cabinet and coolers for an additional fee. 

Can I rent the trailer and serve ice cream myself?

No, unfortunately at this time we cannot offer this service. However we offer the "Lug A Tub Experience" which is a branded cooler with a stand alone tub of our premium ice cream for very small groups.

 

What happens with the leftover ice cream from my event?

 

It’s included in the price package you chose, so it’s yours to keep if you wish!

 

We’ve tried to answer as many of the common questions we receive as possible.

If you still have more, please contact us!

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Three Flavours of Ice Cream

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